Terms & Conditions – Al Mas Sale House Furniture LLC
1. Introduction
These Terms and Conditions govern your access to and use of the website https://almasfurniture.ae, operated by Al Mas Sale House Furniture LLC. By using this website, placing an order, or interacting with any part of our services, you agree to be bound by these terms. If you do not accept these Terms and Conditions, please refrain from using our site.
2. Products and Sales
At Al Mas Sale House Furniture LLC, we take pride in offering a diverse range of high-quality furniture and lifestyle essentials. Our catalog includes both ready-made and customizable furniture solutions, tailored to meet the needs of every customer. Whether you’re looking for bedroom sets, sofas, headboards, or uniquely finished furniture, we provide options that suit all interior styles and preferences.
Beyond furniture, we also offer an extensive selection of home and lifestyle products, including baby cribs, bedside units, baby nests, children’s cycles, skateboards, skating boots, electric bikes and scooters, as well as curtains, carpets, and upholstery finishing’s. These complementary categories allow us to deliver a complete home solution for families across the UAE.
All custom orders are subject to specific timelines and terms, which will be communicated clearly at the time of purchase. Customers are encouraged to confirm specifications in detail prior to placing orders, especially for items involving customization.
3. Orders and Availability
When you place an order on our website, you are making an offer to purchase products subject to these Terms and Conditions. All orders are subject to availability and confirmation of payment. In rare cases where an item is out of stock or unavailable, we will contact you promptly with alternative options or a refund.
Customized orders are non-cancellable once production has begun. It is your responsibility to provide clear specifications and confirm all details before finalizing a custom order.
4. Pricing and Payment
Prices on our website are listed in UAE Dirhams (AED) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice, though confirmed orders will retain their agreed prices.
We accept secure payments through Stripe, Tabby, and other approved methods listed during checkout. For installment purchases via Tabby, the buyer agrees to Tabby’s individual terms and credit assessment.
5. Shipping and Delivery
We offer delivery across the UAE, with timeframes varying based on product type, stock, and customization. Ready-made items are typically shipped within a few working days, while custom furniture may take longer. Delivery fees, if applicable, will be clearly stated during checkout.
Al Mas Sale House Furniture LLC is not liable for delivery delays caused by third-party courier services, force majeure events, or incomplete customer information.
6. Returns and Refunds
Returns for standard (non-customized) products are accepted within 3 days of delivery, provided the item is unused, undamaged, and in its original packaging. A refund or exchange will be issued once the returned item has been inspected.
Customized items are non-refundable and non-returnable unless they arrive damaged or defective due to our fault. In such cases, customers must contact us within 24 hours of delivery, along with photographic evidence, to initiate a claim.
7. Product Descriptions and Images
We strive to ensure that all product details and images on our website are accurate and up to date. However, some photos used for inspiration and product representation—especially furniture—may be sourced from platforms like Pinterest and are intended as visual references. Actual items may differ slightly in color, texture, or finishing due to customization, lighting, or screen resolution.
Customers are encouraged to request real-time photos or video previews before confirming purchases, especially for customized items.
8. User Accounts and Responsibilities
Customers may create an account on our website to view past orders, manage addresses, and speed up the checkout process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Providing false information or impersonating others may lead to account suspension and legal action.
9. Use of the Website
You agree to use our website only for lawful purposes. Any misuse, hacking attempts, fraudulent activity, or interference with the normal operation of the site may result in termination of access and possible legal consequences.
10. Limitation of Liability
To the fullest extent permitted by law, Al Mas Sale House Furniture LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website, purchases, or inability to access services. We are only liable for the value of the purchased product in direct claims related to defective or incorrect items.
11. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising in relation to this agreement shall be handled by the appropriate legal authorities in Ajman, UAE.
12. Updates to These Terms
We reserve the right to amend or update these Terms and Conditions at any time, without prior notice. Changes will be posted on this page, and your continued use of the site will be considered acceptance of those changes.
13. Contact Us
If you have any questions about these Terms and Conditions, custom orders, delivery issues, or payment concerns, you may contact Al Mas Sale House Furniture LLC through the following methods:
You can visit us in-store at 87 Sheikh Rashid Bin Hameed Street, Rashidiya 3, Ajman, UAE, or contact us online at https://almasfurniture.ae. Our support team is also available via phone, WhatsApp, or email to assist you with any inquiries regarding your purchases or account.
Effective Date: July 21, 2025