AL MAS Sale House Furniture LLC
How do I place an order?
Simply browse our products, add items to your cart, and follow the checkout process. You’ll receive confirmation and tracking details once your order is processed.
Do you ship internationally?
We currently ship only within the United Arab Emirates through our website. International shopping will soon be available via Amazon and Noon.
How long does delivery take?
Most orders are delivered within 3–7 business days. For custom furniture, our team will provide estimated delivery timelines during the order process.
What payment methods do you accept?
We accept Tabby, Stripe (card payments), and Cash on Delivery (COD). COD is available for all products except furniture. For custom furniture, 50% advance is required. For standard furniture, full card payment is required at checkout.
Is it safe to pay online?
Yes, all transactions are processed through secure, encrypted gateways. Your payment details are never stored on our servers.
What is your return policy?
Returns are accepted within 14 days of delivery for eligible items. Products must be unused, in original packaging, and accompanied by proof of purchase. Furniture and customized items are non-returnable and non-refundable.
How can I request a return or refund?
Use our Contact Us page with your order number and reason for return. Our team will assist you through the process.
Do I need an account to place an order?
No, you can order as a guest. Creating an account, however, provides faster checkout and access to order history.
How can I contact customer support?
Please use the Contact Us page. We typically respond within 24–48 business hours.
Do you offer furniture customization?
Yes. Custom orders require a 50% advance payment before production. Delivery timelines are discussed during order placement.
Can I track my delivery?
Yes. Once your order is dispatched, you’ll receive tracking details via SMS or email.
Where is AL MAS Sale House Furniture LLC located?
We are proudly based in the United Arab Emirates.
Do you offer promotions or discounts?
Yes! Follow us on social media or subscribe to our newsletter for the latest offers and seasonal discounts.